MG do go to great lengths to help people but when I see people unable to get parts for their new cars and the hassel that some people have had to go through to get jobs done I can not help but think tht despite the efforts there is some thing not right.
I had to have a few things done to my TF85 (I will not go into the LE500, I think that was a Friday afternoon car
) for instance my wheel centres were flaking. MG did not have any in that colour and said they would not have any again so they paid to have them sprayed. They did not know the paint code so the guy who did them tried to match it has best he could. It was an awful match.
I tried to get them redone when I bought the car back only to be told that MG had paid for the job once and would not pay again.
Summitt garage sorted it for me FOC (thank you John Newey) and the paint guy used some paint I had got mixed.
MG also said they would replace all of my wheel centers FOC which was very good of them. My wheel centers were the colour of the Twist Of Pepper wheels with Black badges. MG sent me Silver centers with Red badges. My point is they are doing their best but unfortunatly it is not good enough to make up for the parent companys failings on these matters.
Now badges and wheel centers are not an important bit of the car mechanically (although I am a fussy person and like things right) but now I see people struggeling to get bits to keep their cars on the road, which on motors that are 3 years old and in some cases less is just totaly unacceptable.
The gentleman who bought my spare wheel last week has had major problems with his 18 month old TF and has been stunned by the way in which his problems have been delt with. Go to garage, photo's taken, engineers come out to look at it, some jobs OK to do others not.
Many owners of the new TF are enthuisiasts and a fair few have fixed the cars themselfs, removing bumpers to fix reverse sensors, disconecting reverse sensors, buying second hand hard tops because the one supplied by MG was warped and there were non avalibe to replace them, buying Twist of Pepper Wheels from ebay because MG could not get them, replacing rusty bolts with stainless steel one's, buying white dials from ebay so they can put the black face from their broken one on it etc. to fix one of my delaminating wheel center badges I bought one off ebay it cost me £12.50, no way would MG reimberse me!
I am not having a go at MG, just stating what as and is happening, it is not good for buisness, does not show MG in good light, is terrible for the people who have spent their hard earned cash on a product and should be sorted.