That's true, that! I too remember the days of walking into a little shop and speaking to someone who knew the business and the market. There was no chasing around online every year to get a better deal because the renewal was double the previous year's premium.
Have you ever noticed that, when using and choosing on a comparison site, you nearly always end up having to phone the potential new supplier. They then ask you all the same questions, get the same answers, and requote at a higher price than the comparisoin figure?
And don't get me started on the 'customer service' provided by the big internet companies. Got a problem and need to speak to someone at Amazon, eBay, Evri, Paypal, etc? It's pathetic. Best you'll find on their help pages is an ill-educated bot that is no help at all.
Yeah, I've been dealing with one of those today! Rant mode off