The first thing to do is to make sure that there aren't any device drivers on your laptop that shouldn't be there.
I have found that the best way to do this is to download Device Cleanup Tool from here
https://www.uwe-sieber.de/misc_tools_e.html
You need to run it as an administrator (right click on the program and select "Run as administrator").
I you are feeling brave you can just select everything and then under Devices select Remove Selected. However this will delete everything that isn't actually connected to the laptop right now (so USB things like memory sticks and maybe printers) and they will need to re-install when you plug them back in.
A more cautious and sensible approach is probably to look for things like graphics cards that are obviously not supposed to be there and delete those.
If that doesn't work for you then I have a test program which will tell me exactly what the problem is.