A quick update.
With the help of the information on the Technozen website I was able to meter the pins on the relay and found one side to be open circuit.
I purchased a full set of relays a couple of years ago and a colleague who's a bit of a whizz with the soldering iron swapped them for me.
However when I looked more closely I noticed the window relay had a different batch number to the rest and then had a vague recollection that my colleague told me one of the relays had already been replaced so he'd left that one.
Fortunately I'd kept the relays he'd removed and sure enough there was still a brand new one in there, so I swapped that out this morning and hey presto! the window now closes..