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  • minimax created a new forum post in MGF/TF Pitstop
    To: Customer services:
    This morning I left my MGF with the branch to have new tyres fitted to the pristine rims I travelled three hundred miles to buy last Saturday. I gave written instructions to use the jacking points which had been painted for identification and gave both torque settings and required tyre pressures.

    The car was returned with chips to tworims, both identical in pattern and caused by the removal equipment. The original 20 year old tyres were fitted to the rims and had never been removed. The wheelnuts were all overtightened by varying amounts. All tyre pressures were between 2.4 and 2.6 bar as measured by a pressure gauge calibrated to National Standards and not 1.8 front, 1.9 rear.

    The notified jacking points were not used and the car was returned with 205 section on the front left, 195 on the front right, 205 on the rear left and 195 on the rear right.

    I am very disappointed with the service which has hitherto been first class, which is why Protyres were chosen to fit these tyres. I am happy to provide details of my written instructions and photographs of the damage caused to my rims together with evidence from the man who sold them to me and photographs of their condition before new tyres were fitted.

    I feel that your organisation should be responsible for rectification of the damage caused and wish to pursue the matter to achieve satisfaction.
    Sincerely, Tom Sheppard.
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